About The Service

This service provides comprehensive support to SMEs (50-750 employees) who are facing ESG compliance requirements from their enterprise customers. We help suppliers respond accurately and completely to customer ESG questionnaires (EcoVadis, CDP, custom assessments), document their sustainability practices, and maintain vendor qualification status with major corporate clients. Our structured approach guides you through data collection, gap identification, documentation preparation, and questionnaire completion—ensuring you meet customer requirements within tight deadlines while avoiding the risk of losing key accounts.

Other Information

Customer Challenge
SME suppliers are increasingly receiving ESG questionnaires and compliance requirements from their large enterprise customers, but face significant challenges:

Immediate Threats:

SMEs are under mounting pressure to deliver robust ESG performance, with 20-40% of annual revenue now tied to customers demanding verified data. These buyers enforce tight 30- to 90-day deadlines to complete complex questionnaires—failure means immediate loss of vendor status.

Yet suppliers face a fragmented landscape: each customer requires responses in different formats, from EcoVadis and CDP platforms to custom questionnaires, with no standardization. Most SMEs lack the baseline data needed—carbon footprints, supplier audits, diversity metrics, or formal policies—leaving critical gaps.
 

Without dedicated ESG staff or expertise, overstretched teams struggle to respond accurately. The result? Heightened audit exposure, where incomplete or inconsistent documentation risks failed reviews, contract penalties, or disqualification from high-value deals.

 

Specific Pain Points Suppliers Express:

"Our biggest client (Fortune 500) requires us to complete EcoVadis assessment or lose preferred vendor status - we've never done this before"

"We received 5 different ESG questionnaires from customers this quarter - all asking different questions, all with short deadlines"

"Customer is requiring Scope 1-3 carbon footprint data for their supply chain reporting - we don't even know where to start"

"Lost an RFP bid because competitor has B Corp certification and we don't have any ESG credentials"

"Customer sent 47-page sustainability questionnaire and we don't have policies or data for 60% of the questions"

Market Context:
63% of SME suppliers are experiencing significant ESG pressure from their customers, according to 2025 data. Large corporations are increasingly reliant on Scope 3 emissions data provided by suppliers to fulfill their mandatory CSRD and TCFD reporting requirements.

Meanwhile, enterprise procurement departments are incorporating ESG scores into vendor selection processes, often assigning them a 20-30% weighting. As a result, suppliers lacking robust ESG credentials are at risk of losing contracts valued between $150K and $2M annually.
Service Solution

We provide a structured, expert-guided process to help you successfully respond to customer ESG requirements while building a foundation for ongoing compliance:

Our 4-Step ESG Supplier Compliance Program

1. Rapid ESG Readiness AssessmentWe start by reviewing every customer ESG questionnaire you’ve received, mapping data gaps against their exact requirements, and auditing your current documentation and practices. Within days, you receive a prioritized action plan with clear timelines to close critical gaps and protect vendor status.

2. Data Collection & DocumentationOur team guides you through gathering data across environmental, social, and governance pillars. We help calculate baseline metrics—emissions, energy use, waste, diversity—and develop missing policies (e.g., environmental, anti-corruption, supplier code of conduct). All evidence is organized into a centralized, audit-ready repository.

3. Questionnaire Completion SupportWe provide expert, platform-specific guidance for EcoVadis, CDP, and custom formats. Every response is complete, accurate, and backed by evidence. We handle document uploads, conduct pre-submission reviews, and ensure alignment with scoring methodologies—maximizing your ratings under tight deadlines.

4. Gap Remediation & Improvement RoadmapAfter submission, we analyze your scores to identify improvement levers. We prioritize quick wins and high-impact actions tailored to your customers, then deliver a 12-month roadmap with templates, tools, and resources to sustain compliance and boost future performance.


The Impact Maker Approach

Unlike generic ESG consultants, we specialize in SME supplier compliance. We know the stakes:

  • Customer deadlines are non-negotiable—we move fast without cutting corners.
  • Scores matter more than perfection—we focus on what lifts ratings with minimal resource spend.
  • Every platform is different—we master EcoVadis methodology, CDP scoring logic, and custom quirks.
  • Data reuse is power—we build once, deploy everywhere.

With us, ESG isn’t a burden—it’s your competitive edge.


We understand:

  • The urgency of customer deadlines
  • How to maximize scores with limited resources
  • Platform-specific requirements (EcoVadis methodology, CDP scoring, etc.)
  • Quick wins that improve ratings without massive investments
  • How to reuse data across multiple customer formats

We focus on practical, deadline-driven execution - not lengthy strategy studies. Our goal: Keep you qualified with your key customers while building sustainable ESG capability.

Service Activities
Phase 1: Discovery & Gap Analysis (Week 1-2)

Activities, include Kickoff Meeting: Understand business, key customers, deadline pressures, Customer Requirements Review: Analyze all ESG questionnaires/ requirements received, Current State Assessment: Review existing policies, data, certifications, practices, Data Availability Check: Identify what data exists vs. what's needed, Platform Analysis: Determine which platforms/methodologies apply (EcoVadis, CDP, custom), Stakeholder Interviews: Brief discussions with operations, HR, procurement leads


Deliverables:

  • Gap analysis report showing data/documentation needs
  • Prioritized action plan mapped to customer deadlines
  • Data collection template customized to your business
  • Resource allocation recommendations

Phase 2: Data Collection & Documentation Development (Week2-4)

Activities:

  • Baseline Data Calculation, include Carbon footprint (Scope 1, 2, and Scope 3 where required), Energy consumption and sources, Waste generation and diversion rates, Water usage (if material), Diversity and inclusion metrics, Health & safety statistics

  • Policy & Procedure Review/Creation, include Environmental policy, Supplier code of conduct, Anti-corruption and ethics policies, Diversity and inclusion policy, Health and safety procedures, Quality management system references

  • Evidence Gathering: Compile relevant certifications (ISO 14001, ISO 45001, etc.), Collect supplier audit records, Gather training records, Document improvement initiatives

Deliverables:

  • Complete ESG data inventory
  • Missing policy documents (drafts ready for approval)
  • Organized evidence library
  • Management system documentation
Phase 3: Questionnaire Completion & Submission (Week 4-6)

Activities:

  • Platform-Specific Completion from navigate EcoVadis/CDP/custom platform requirements, Answer questions with expert guidance on scoring optimization, Upload supporting documentation correctly, Ensure consistency across multiple questionnaires

  • Response Optimization, incl. Frame responses to maximize scoring potential, Provide clear, concise, evidence-based answers, Address all mandatory requirements, Identify opportunities for additional points

  • Quality Review, incl. Expert review of all completed responses, Cross-check for consistency and accuracy, Identify potential gaps or weak areas, Final submission readiness check

Deliverables:

  • Completed customer questionnaires
  • Supporting documentation packages
  • Submission confirmation
  • Response archive for future reference


Phase 4: Results Analysis & Improvement Planning (Week 6-8)

Activities, incl. Score Analysis: Review results/feedback from customers, Benchmarking: Compare performance to industry standards, Improvement Identification: Prioritize areas for score enhancement, Quick Wins Roadmap: Identify 6-12 month actions that improve ratings, Reusability Planning: Create systems to efficiently respond to future questionnaires

Deliverables:

  • Results analysis report
  • 12-month improvement roadmap
  • Reusable response library and templates
Ongoing compliance guidance document 
Key Results
Immediate Outcomes:    

Vendor Status Protected:
Maintain qualification with key enterprise customers worth 20-40% of annual revenue    

Questionnaires Completed:
All customer ESG requirements met within deadline (100% completion rate)    

Data Foundation Established:
Baseline ESG metrics calculated and documented for ongoing reporting    

Documentation Library:
Organized evidence repository ready for audits and future questionnaires  

Score Optimization:
Maximize ratings on EcoVadis, CDP, and other platforms using proven strategies    

Longer-Term Benefits: 
Improved Customer Relationships: Demonstrate proactive ESG commitment to procurement teams  

Competitive Advantage:
ESG credentials differentiate from competitors in RFPs  

Efficiency Gains:
Reusable systems reduce time burden for future customer requests (50-70% time savings)    

Risk Reduction:
Compliance with evolving supply chain requirements protects future revenue   Cost Avoidance: Prevention of contract loss worth EUR150K-2M+ annually
Customer Value
Why Choose Impact Maker for Supply Chain ESG?

1. Supplier-Focused Expertise 
We specialize in helping SME suppliers respond to enterprise customer requirements. We understand the unique challenges of being in the supply chain vs. being the enterprise.

2. Deadline-Driven Approach
Unlike typical ESG consultants who take months, we work urgently to meet your customer deadlines. Our process is optimized for 3-8 week turnarounds.

3. Platform Specialists 
Our team has deep expertise in EcoVadis, CDP, and major ESG assessment platforms. We know how scoring algorithms work and how to optimize responses.

4. Cost-Effective Solutions 
We right-size solutions for SMEs. You don't need enterprise-scale ESG programs—you need practical compliance that protects customer relationships.

5. Reusable Systems 
We build capability that reduces your burden for future customer requests. Our goal is to make you self-sufficient over time.

6. Industry Experience
Our consultants have worked with 100+ SME suppliers across manufacturing, B2B services, food & beverage, and technology sectors.

Beyond Revenue Protection

ESG readiness goes beyond safeguarding existing revenue—it unlocks new growth. Suppliers with strong ESG credentials win 2-3 additional RFPs annually, adding $200K–$500K in new business. By streamlining data and processes, they cut time spent on future questionnaires by 60%, delivering $8K–$12K in annual efficiency gains.

Most importantly, demonstrated ESG maturity strengthens customer relationships, positioning suppliers as trusted partners and opening doors to account expansion and long-term contracts.

Industries covered by service
All industries Retail & Fashion Industrial Machinery & High Tech Food & Beverage Healthcare Technology & Software Services
Industry Coverage Information
This service is suitable for SME suppliers (50-750 employees) across all industries who are receiving ESG compliance requirements from their enterprise customers. We have particular depth in manufacturing supply chains, B2B technology services, and food & beverage sectors where enterprise ESG cascading is most mature.
Delivery Model
Remote
Delivery Setup
Service delivered by single talent
Client responsibilities
To ensure successful delivery of the Supply Chain ESG Assessment service, clients are required to:    

Data & Information Access
Provide Customer Requirements:
Share all ESG questionnaires, customer communications, and deadline information immediately

Operational Data Access:
Grant access to data needed for ESG calculations:  Energy consumption (utility bills, fuel usage) Waste generation and disposal records Water usage data
Transportation/logistics data Employee demographics and safety statistics Supplier information  

Document Sharing:

Provide existing:
Company policies and procedures Certifications (ISO, quality, safety) Previous ESG reports or assessments Audit reports and corrective actions Training records  

Stakeholder Engagement Team Availability:
Ensure relevant personnel are available for:  Kickoff workshop Data gathering discussions Weekly status meetings Review sessions Typically requires 2-4 hours/week from 2-3 key people  

Decision-Making Authority: Assign a project sponsor who can approve policy documents, make resource allocation decisions Sign off on submissions Escalate issues quickly,

Cross-Functional Coordination: Facilitate access to:  Operations/production teams (environmental data) HR (social metrics, diversity data) Finance (governance, compliance) Procurement (supplier information)  Timely Responses Rapid

Turnaround: Respond to consultant requests within 2-3 business days to maintain project timeline

Review Cycles: Complete review of deliverables within 3-5 business days

Document Approval: Approve final questionnaire responses within 2 business days of submission deadline Platform

Access Portal Credentials: Provide login access to customer ESG platforms (EcoVadis, CDP, custom portals) as needed
 
Customer Contact: Facilitate introductions to customer ESG/procurement contacts if clarification needed
 
Commitment to Accuracy Data Accuracy: Ensure all data provided is accurate and verifiable

Transparency: Disclose any ESG issues or incidents that may affect customer relationships

Evidence Quality: Provide supporting documentation that substantiates claims

Note: This service is most effective when clients can dedicate focused attention during the engagement period. Delayed responses or data access issues may extend timelines and risk missing customer deadlines.
Delivery Region Scope
Wordwide North America South America Europe
Delivery Language
English Portuguese
Service Outline

Navigating enterprise customer ESG requirements can be overwhelming for SME suppliers. You're running a business, not an ESG department—yet suddenly your biggest customers are demanding comprehensive sustainability data with tight deadlines. Without proper response, you risk losing contracts worth millions.

Our Supply Chain ESG Compliance Assessment service is designed specifically for suppliers like you. We understand the urgency, the complexity of multiple customer requirements, and the resource constraints SMEs face. We don't deliver theoretical ESG strategies—we help you complete customer questionnaires accurately and on time.

This service begins with rapid gap analysis against your specific customer requirements. We identify exactly what data you need, what documentation is missing, and create a sprint plan to get everything ready within your deadline. We then guide you through data collection, help develop any missing policies, and provide expert support to complete questionnaires on platforms like EcoVadis, CDP, or custom customer portals.

Finally, we don't just get you through this one requirement—we build reusable systems that make future customer requests 60-70% faster to handle. Whether you're responding to your first ESG questionnaire or juggling multiple customer demands, our service helps you protect critical customer relationships while building sustainable ESG capability.

With our support, suppliers have maintained vendor status worth $1M-5M+ in annual revenue, improved EcoVadis scores by 15-30 points, and won new contracts by demonstrating ESG credentials ahead of competitors.

Don't risk losing your biggest customers. Let our supply chain ESG experts help you respond with confidence.

Categories
ESG & Investing Value Chain Transparency
Expertise
ESG Impact Analysis Audit Techniques Compliance Verification Code of Chain Supplier Declaration Letter Supply Chain Management
service_image

€6,880.00

Essential Response Support:

Ideal For:

Single customer questionnaire to complete, Smaller companies (50-150 employees), Basic ESG data already exists, Moderate urgency (60-90 day deadline)

What's Included:

Gap analysis for one customer questionnaire, Data collection guidance and templates, Support completing one major questionnaire (EcoVadis OR CDP OR custom), Document preparation for one platform, Basic carbon footprint calculation (Scope 1&2 only), Review of completed questionnaire before submission, Follow-up call to discuss results
Completion : 20 Day
Total Revision : 1
What's Included
  • Gap analysis report
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€10,750.00

Complete Compliance Support:

Ideal For: Multiple customer questionnaires (2-4 platforms), Mid-size companies (150-400 employees), Significant data gaps to address, High urgency (30-60 day deadline), Want to improve ongoing capability

What's Included:
Everything in Starter, PLUS:

Support for 2-4 customer questionnaires/platforms,
Comprehensive carbon footprint (Scope 1, 2, 3 where required),
Development of missing ESG policies (up to 5),
Supplier ESG questionnaire template creation,
Advanced response optimization for higher scores,
Evidence documentation system setup,
12-month improvement roadmap,
3-month post-submission support,
Completion : 1 Month 15 Day
Total Revision : 1
What's Included
  • Comprehensive gap analysis across all customer requirements
  • Multiple completed questionnaires
  • Reusable ESG management system (no IT tool)
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€16,770.00

ENTERPRISE Package: Strategic Vendor Compliance Program

Ideal For: Complex supply chains with Tier 1 customer status, Larger SMEs (400-750 employees), Multiple enterprise customers with varied requirements, Critical revenue dependency (>40% from demanding customers), Need for comprehensive ESG program build-out, Want certification pursuit (B Corp, ISO 14001)

What's Included:
Everything in Professional, PLUS:

Unlimited customer questionnaires during engagement period,
Full Scope 3 supply chain emissions assessment,
Development of comprehensive ESG management system,
Custom supplier engagement program setup,
Customer relationship management support,
Executive briefing materials for customer presentations,
EcoVadis/CDP score improvement strategy (if already rated),
Preparation for ISO 14001 or B Corp (gap analysis),
6-month ongoing advisory support,
Annual refresh support for questionnaire updates
Completion : 2 Month
Total Revision : 1
What's Included
  • Enterprise-grade ESG management system
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